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Our smart homes are designed for remote access to avoid callouts where possible. Pay monthly or pay annually to get 2 months free.

If you’re an existing customer and need smart home support please contact the helpdesk via email.

Essential

Essential maintenance for your smart home
£45

/month

£450

/year(includes 2 months free)

Support hours 9am–5pm Mon–Fri

Callout response time 48 hours

Off-site maintenance sessions 1

On-site maintenance visits 1

  • Cloud-hosted WiFi system
  • Phone and email support
  • Half-price callout fees
  • Preferential rates on future work
  • Basic remote monitoring
  • Basic smart home systems**
  • Advanced remote monitoring & reboots
  • Advanced smart home systems***
  • Remote programming
  • Real-time remote monitoring alerts
  • CCTV incident review & download
  • Sign up

    Enhanced

    For more advanced systems and AV reboots
    £65

    /month

    £650

    /year(includes 2 months free)

    Support hours 8am–8pm Mon-Fri

    Callout response time 24 hours

    Off-site maintenance sessions 6

    On-site maintenance visits 1

  • Cloud-hosted WiFi system
  • Phone and email support
  • Half-price callout fees
  • Preferential rates on future work
  • Basic remote monitoring
  • Basic smart home systems**
  • Advanced remote monitoring & reboots
  • Advanced smart home systems***
  • Remote programming
  • Real-time remote monitoring alerts
  • CCTV incident review & download
  • Sign up
    Most Popular

    Premium

    Real-time monitoring & weekend support
    £105

    /month

    £1,050

    /year(includes 2 months free)

    Support hours 8am–8pm Every Day

    Callout response time 12 hours*

    Off-site maintenance sessions 6

    On-site maintenance visits 2

  • Cloud-hosted WiFi system
  • Phone and email support
  • Half-price callout fees
  • Preferential rates on future work
  • Basic remote monitoring
  • Basic smart home systems**
  • Advanced remote monitoring & reboots
  • Advanced smart home systems***
  • Remote programming
  • Real-time remote monitoring alerts
  • CCTV incident review & download
  • Sign up

    Callouts

    We only provide maintenance and guaranteed callout support for the systems we have designed and installed, however we do always try and help new customers with any problems they are having in their smart home.

    For non-maintenance customers our callouts are £130+VAT for the first hour on site, £65+VAT p/h thereafter, within London. Please call 020 7607 6323 or email help@pinchpoint.uk.com.