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Our smart homes are designed for remote access to avoid callouts where possible. Pay monthly or pay annually to get 2 months free.

If you’re an existing customer and need smart home support please contact the helpdesk via email or WhatsApp

Support

Essential support for your smart home
£55

/month

£550

/year(includes 2 months free)

Support hours 8am–8pm 7 days

Callout response time 48 hours

Off-site maintenance sessions 1

On-site maintenance visits -

  • Cloud-hosted WiFi system
  • Phone and email support
  • Half-price callout fees
  • Preferential rates on future work
  • Remote monitoring and reboots*
  • Remote programming
  • Advanced smart home systems**
  • Real-time remote monitoring alerts
  • CCTV incident review & download
  • Inclusive callouts (4 per year)
  • Sign up Sign up
    Most Popular

    Support - with visit

    With on-site visit for more advanced systems
    £75

    /month

    £750

    /year(includes 2 months free)

    Support hours 8am–8pm 7 days

    Callout response time 24 hours

    Off-site maintenance sessions 2

    On-site maintenance visits 1

  • Cloud-hosted WiFi system
  • Phone and email support
  • Half-price callout fees
  • Preferential rates on future work
  • Remote monitoring and reboots*
  • Remote programming
  • Advanced smart home systems**
  • Real-time remote monitoring alerts
  • CCTV incident review & download
  • Inclusive callouts (4 per year)
  • Sign up Sign up

    Premium

    Real-time monitoring and included callouts
    £115

    /month

    £1,150

    /year(includes 2 months free)

    Support hours 8am–8pm 7 Days

    Callout response time Same day emergency

    Off-site maintenance sessions 2

    On-site maintenance visits 2

  • Cloud-hosted WiFi system
  • Phone and email support
  • Half-price callout fees
  • Preferential rates on future work
  • Remote monitoring and reboots*
  • Remote programming
  • Advanced smart home systems**
  • Real-time remote monitoring alerts
  • CCTV incident review & download
  • Inclusive callouts (4 per year)
  • Sign up Sign up

    Callouts

    We only provide maintenance and guaranteed callout support for the systems we have designed and installed, however we do always try and help new customers with any problems they are having in their smart home.

    For customers not enrolled on the above plans our callouts are £180+VAT for the first hour on site, £80 +VAT p/h thereafter, within London.

    Please call 020 7607 6323 or email help@pinchpoint.uk.com.

     

     

    *Remote monitoring and reboots requires hardware that is purchased as part of your installation.

    **We will discuss what constitutes a more advanced home, but typically if the system has multiple AV racks, or integration with many 3rd party systems, or if the home is particularly large or complex.