Essential
Essential maintenance for your smart home
£45
/month
£450
/year(includes 2 months free)
Support hours 9am–5pm Mon–Fri
Callout response time 48 hours
Off-site maintenance sessions 1
On-site maintenance visits 1
Our smart homes are designed for remote access to avoid callouts where possible. Pay monthly or pay annually to get 2 months free.
If you’re an existing customer and need smart home support please contact the helpdesk via email.
Enhanced
For more advanced systems and AV reboots
£65
/month
£650
/year(includes 2 months free)
Support hours 8am–8pm Mon-Fri
Callout response time 24 hours
Off-site maintenance sessions 6
On-site maintenance visits 1
Most Popular
Premium
Real-time monitoring & weekend support
£105
/month
£1,050
/year(includes 2 months free)
Support hours 8am–8pm Every Day
Callout response time 12 hours*
Off-site maintenance sessions 6
On-site maintenance visits 2
Callouts
We only provide maintenance and guaranteed callout support for the systems we have designed and installed, however we do always try and help new customers with any problems they are having in their smart home.
For non-maintenance customers our callouts are £130+VAT for the first hour on site, £65+VAT p/h thereafter, within London. Please call 020 7607 6323 or email help@pinchpoint.uk.com.